Customer Service
Our commitment to you, our customer, is to provide outstanding personalized service from the time you contact us to the time your decision is finalized.
Whether you come in to our shop or call from anywhere in the U.S. we will provide you with up to 3 instruments and 3 bows for a one week trial period.
- Orders are shipped within two business days.
- Your trial period starts when you receive your instrument/bow.
- We accept check, money order, bank draft, or any major credit card.
Trade-in Policy
You'll appreciate the liberal trade-in policy on instruments and bows previously purchased from Peter Zaret and Sons Violins*:
- 100% on all instruments
- 100% on bows over $1,000
- 50-75% on bows under $1,000
*Assumes that the condition remains substantially unchanged from time of purchase.
Dealer Services
We provide a variety of services to dealers and makers, offering wholesale prices for the following:
- Bass bar installation
- Bass bar licensing for makers
- Bulk instrument repair
- Bulk bow rehairing
If you would like more information, please contact us directly.
Musical Instrument Insurance Companies:
Clarion Associates, Inc.: www.clarionins.com/
Merz-Huber Company: www.merzhuber.com/musical.htm
Ellis Hershman, Heritage Insurance Services, Inc.: http://www.musicins.com/
Other Resources
A recording studio in Medina: www.Jayrossi.S5.com
